We have been delighted to find out you might be experiencing our app a great deal of and we will almost always be delighted to determine you again!
While in the exchange interface, you will notice two dropdown menus. The main dropdown is for choosing the copyright you should exchange (the a person you might be providing). The next dropdown is for selecting the copyright you wish to obtain (the a person you will be finding in return).
If these ways tend not to assist, remember to Get hold of our assist at: [e-mail protected] or use this website link. We will get again to you right away.
In these conditions, we stimulate you to definitely Make contact with our support crew. The exchange could be continued from there, or alternatively, you might be cost-free to ask for a refund.
You men Rock, thanks for finally simplifying this process. This makes factors some easier, and will usher in more and more people to copyright House.
If it is not specified, our technique will not identify the deposit, plus the exchange will not likely endure.
DDoS assaults. Unfortunately, these kinds of troubles occur on occasion, but we are constantly pleased to assist you to and resolve any problems;
Blockchain operations are irreversible. If your money are sent, the transaction can not be canceled by anyone. As a result, completely check each of the payment particulars right before sending funds to any person, including us or anybody else.
In the event that a customer submits a Fake list of documents, the KYC/AML course of action Changenow is taken into account unsuccessful plus the deposited funds are then refunded for the deal with (or addresses) the deposit was made out of, subtracting the community service fees, inside 24 hrs.
When there is substantial evidence that suggests the resources have been in fact stolen, ChangeNOW will do its ideal to temporarily freeze the belongings. All through the method, the police or Legislation Enforcement ought to offer us having a report on the continued scenario inside of 14 times When you submitted a support ticket.
In the event you didn’t send any cash but, there isn't a need to terminate the transaction, you are able to simply develop a new a single
This technique has proven to be incredibly valuable versus dollars launderers and scammers, Because the KYC process lets us to tell an trustworthy customer aside from a scammer very quickly and without any hassle.
Consequently, if a shopper’s funds are suspected of unlawful things to do, the KYC treatment is going to be a little distinctive – in that situation, our assistance group will Allow you already know.
In the event that a shopper doesn’t desire to reveal their identity for specified reasons and refuses to deliver the documents, the KYC/AML method is considered failed and also the deposited cash are then refunded on the deal with (or addresses) the deposit was created from, subtracting the network charges, inside of 24 several hours.